Actionable Gamification

One of the hypotheses was that the cake mixes were so easy to make, customers didn’t feel they were actually baking, and therefore did not have a sense of accomplishment or competence. Based on this concept, instead of making the process easier by removing steps, General Mills decided to add additional steps to the process. They decided to remove the conveniently powdered eggs from their Betty Crocker cake mixes and required the bakers to add in their own fresh eggs before putting them into the oven. (Location 1219)